Terms & Policies

These terms apply to the use of www.hedmansports.com (the "Site"). Read all terms and conditions carefully before proceeding. By accepting the terms, you enter into a legally binding agreement with Hedman Sports, organization number 19911219-3074. If you do not accept the terms, please refrain from using the website and its services/products.

Termination of user agreement:

If you wish to terminate your user agreement, you can terminate your account by contacting us via email at info@hedmansports.com . Once your account has been terminated, your User Agreement will terminate.

Update of Terms:

We may update these Terms on an ongoing basis to reflect changes in technology, business models, or legal requirements. We therefore recommend that you regularly review these terms and conditions to stay informed of any changes. Changes will be posted at www.hedmansports.com/pages/terms-policies .

The purpose of this website is to provide information about Hedman Sports' products and services and to enable the booking of courses and lessons. The website also offers digital services, including training programs, digital courses, coaching and nutritional advice. The website is designed to be a secure, user-friendly and informative platform aimed at fulfilling the needs of users.

To register and use www.hedmansports.com, the following conditions must be met:

Age and Consent : User must be at least 18 years of age or have parental consent.
Correct information : All information provided during registration must be correct and truthful.
Personal account : The account must be used for personal use and must not be transferred or shared with others.
Security : The account password must not be shared and the user is responsible for the security of their account.
Disabled Accounts : Users whose accounts have previously been suspended due to violations may not re-register.

The prices stated for products and services on the website apply at the time of the order, unless otherwise agreed. Hedman Sports reserves the right to change prices without notice. All prices are stated in Swedish kronor (SEK) and include applicable value added tax (VAT). The total price of the order will be shown before you complete the purchase and also in your order confirmation.

Individual payment:

For some products and services, the "Individual payment" option may be offered. This option should only be used if you have agreed to split the cost between you and pay separately.

Reservation for errors:

Hedman Sports strives for all information on the website to be accurate. However, we reserve the right to correct any inaccuracies in prices and other information. If an incorrect price has been entered for a product or service and a purchase has been made as a result, we will inform you of the error and cancel the purchase.

All information related to purchases and bookings, including payment methods, orders, gift cards, campaigns, booking conditions, right of withdrawal, returns, refunds, and any special conditions for products and services, can be found under Purchase & booking conditions . We recommend that you read these terms and conditions carefully before making a booking or purchase.

All participation in technique lessons and ski courses is at your own risk. In order to create a safe environment and reduce the risk of accidents, we have drawn up a safety policy. Take note of the following points for a safe environment.

General information & guidelines

Participation under the influence of alcohol or drugs is prohibited.
Driving against the direction of travel must be done with great attention.
At gatherings, do not block the track.
Leave space for other participants during technique exercises.
Descending must be done carefully.
Check your equipment.
Notify the instructor if you notice any problems on the course.
Follow the right-hand rule unless otherwise stated.
Have a valid accident insurance.
Stay home if you are sick.

Safety routines on roller skis

Always wear a helmet.
Drive on the right side of roads and follow traffic rules.
Be careful with rod tips.
Keep in mind that rain and leaves can make the ground slippery.

We strive to ensure that all information on the website is correct and up-to-date. However, we reserve the right to correct any inaccuracies and are not responsible for damages that may occur due to incorrect or incomplete information.

Despite our efforts to maintain an error-free website, marketing materials and social channels, errors may occur in the form of inaccurate, incomplete or incorrect information, including text, images, graphics, product descriptions, prices and audio and video. In such cases, we disclaim responsibility for damages arising from these errors, to the extent permitted by law, except if the damages are caused by gross negligence or intentional acts.

Images displayed on the website, in marketing materials or social channels are for illustration purposes only and do not constitute a guarantee of the exact appearance or specifications of the product.

Hedman Sports is only responsible for damages that arise as a result of a breach of our contractual obligations towards you or in cases where our responsibility follows from mandatory legislation. If any incident caused by Hedman Sports results in injury to you, our liability is limited to reasonable and verifiable costs incurred as a result of our breach of contract or under applicable law.

We are not responsible for any damages that occur as a result of actions or omissions of third parties when using our products and services. Furthermore, we do not accept responsibility for damages due to your carelessness in the use of our products.

To the extent permitted by law, we disclaim liability for damages caused by incorrect or misleading information on the website. Our liability also does not cover indirect damages, including but not limited to, lost profits or business opportunities.

Force majeure

Hedman Sports is not liable for any delay or failure to fulfill its obligations caused by circumstances beyond our control, such as natural disasters, war or other unforeseeable events.

Last updated: December 27, 2024

This privacy policy describes how Hedman Sports (the website, we, us or our) collects, uses and shares your personal information when you visit, use our services or purchase from hedmansports.com (the website) or otherwise communicate with us about the website (collectively referred to as the Services). The use of you/your (etc.) in this privacy policy refers to you as a user of the services, regardless of whether you are a customer, website visitor or other person about whom we have collected information according to this privacy policy.

We recommend that you read this privacy policy carefully.

Changes to this Privacy Policy

We may occasionally update this privacy policy, for example to conform to new practices or for other operational, legal or regulatory reasons. The revised privacy policy will be published on the website, as indicated by the date indicated under "Last updated", and take any other measures required by applicable law.

How we collect and use personal data

In order to provide the Services, we collect your personal data from a variety of sources as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal requirements, enforce any applicable Terms of Service for the Service, and to protect the Services, our rights, and those of our users and the rights of others.

What personal data we collect

The types of personal data we collect about you depend on how you interact with our website and use our services. When we use the term personal data, we mean information that identifies you, relates to you, describes you or can be connected to you in any way. The sections below describe the categories and specific types of personal data we collect.

Data we collect directly from you

Information that you yourself send to us via our services may include:

Contact details such as your name, address, phone number and email address.
Order information such as name, billing address, shipping address, payment confirmation, email address and phone number.
Account information such as username, password, security questions and other information used to protect your account.
Customer support information , such as information you choose to share when you communicate with us, such as when you send a message through the Services.

Certain features of the Services may require you to directly provide us with certain information about yourself. You can choose not to share such information, but in that case it may be impossible for you to use or access these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services (" Usage Data "). For this purpose, we may use cookies, pixels and similar technologies (" Cookies "). Usage Data may include information about how you access and use our website and your account, including information about your device, browser, network connection, IP address and other information about your interaction with the Services.

Information we receive from third parties

Finally, we may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies that support our website and services, such as Shopify.
Our payment processors who collect payment information (eg bank account details, credit or debit card details, billing address) for the purpose of processing your payment in order to distribute your orders and deliver the products or services you have requested, in order to fulfill our contract with you.
When you visit our website, open or click on emails we send to you or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries and cookies.

Any information we receive from third parties will be treated in accordance with this privacy policy. Also read the section below, Third Party Websites and Links.

How we use your personal data

Provide products and services. We use your personal information to provide you with the Services in order to fulfill our contract with you, including to process your payments, distribute your orders, to send you messages related to your account, your purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipping, facilitate any returns and exchanges and other functions and features related to your account.
Marketing and advertising. We may use your personal information for marketing and advertising purposes, for example, to send you marketing, advertising and promotional communications via email, SMS or regular mail, and to show you advertisements for products or services. This may include using your personal data to better tailor the services and advertising on our website and other websites. If you are a resident of the EEA, the legal basis for this processing of personal data is our legitimate interest in selling our products, according to Article 6 (1) (f) GDPR.
Security and Fraud Prevention. We use your personal data to identify, investigate or take action regarding any fraudulent, illegal or harmful activity. If you choose to use the services and register an account, you are responsible for ensuring that your login details are secure. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for this processing of personal data is our legitimate interest in keeping our website safe for you as well as other customers, according to Article 6 (1) (f) GDPR.
Communicate with you and improve the service. We use your personal data to offer you customer support and improve our services. This is a legitimate interest for us to be responsive to you, to provide you with efficient services and to maintain our business relationship with you in accordance with Article 6 (1) (f) GDPR.

Cookies

Like many others, we use cookies on our website. For more information about the cookies we use to run our store with Shopify, go to https://www.shopify.com/legal/cookies . We use cookies to operate and improve our website and services (including to save information about your activity and preferences), to conduct analyzes and to better understand how users interact with the services (which concerns our legitimate interest in administering, improve and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products and advertising on our website and other websites.

Accepting cookies automatically is standard in most browsers, but you can change the settings in your browser yourself so that cookies are removed or rejected. Keep in mind that your experience may be negatively affected if you delete or block cookies, and in addition, some services, such as certain features and general functionality, may stop working in whole or in part. In addition, blocking cookies may not completely prevent our sharing of information with third parties, such as our advertising partners.

How we disclose personal data

In certain circumstances, we may transfer your personal data to third parties for the purpose of fulfilling contracts, for legitimate purposes and other reasons covered by this privacy policy. Some examples of such circumstances:

Data may be shared with suppliers or other third parties who perform services on our behalf (eg IT management, payment processing, data analysis, customer support, cloud storage, distribution and delivery).
Data may be shared with business and marketing partners in order to deliver services and advertising to you. Our business and marketing partners will use your information in accordance with their privacy notices.
When you yourself request or otherwise consent to us handing over certain information to third parties, for example to deliver products to you or when you use social media widgets or login-based integrations, we may also share your information .
Data may be shared with our affiliates or within our group as part of our legitimate interests in running a successful business.
Information may be shared in connection with a business event, such as a merger or bankruptcy, in order to comply with applicable legal obligations (for example, in response to subpoenas, search warrants), enforce applicable terms of use, and protect and enforce the Services, our rights, and the rights of our users and other persons.

We transfer We transfer personal data from the following categories and sensitive information about users for the purposes described above in How we collect and use your personal information and How we disclose personal information :

Category	Recipient categories
Identifiers such as basic contact details and certain order and account information Commercial information such as information about orders, shopping and customer support Internet or other similar network activity, e.g. usage data Geolocation data, e.g. locations determined via an IP address or other technical methods	Suppliers and third parties who perform services on our behalf (eg ISPs, payment processors, distribution partners, customer support partners and data analytics providers) Business and marketing partners Affiliate Partner

We neither use nor disclose sensitive personal data without your consent or to be able to draw conclusions about you.

With your consent, we share personal data for the purpose of carrying out advertising and marketing activities as described below.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit User Generated Content to any public part of the Services, that Content will be public and available to all.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that those who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, nor for the reliability, use or misuse of information you share with or receive from third parties.

Websites and links belonging to third parties

Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites that do not belong to our affiliates or are controlled by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including whether the information on those websites is accurate, complete and reliable. Information that you provide yourself in fully or partially publicly available locations, including information that you share on third-party social networking platforms, may also be viewed by others who use the Services and/or those who use those third-party platforms without any limitation on how it may be used by us or third parties. The mere fact that we include such links does not imply that we endorse the content of such platforms, nor their owners or operations, beyond what is expressly made clear in the Services.

Information concerning children

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If a child of whom you are the guardian has submitted their personal data to us, you can contact us via the contact details below to request that they be deleted.

Until the date this Privacy Policy came into effect, we are not aware of having "shared" or "sold" (as defined in applicable law) personal data relating to persons under the age of 16.

Security and storage of your data

Please note that no security measures are perfect or impossible to circumvent, and we cannot guarantee that security is perfect. Any information you send to us may also lack protection during transmission. We recommend that you do not use insecure methods to send sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need it to manage your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights below regarding your personal data. However, these rights are not absolute, but it is possible that they only apply in certain circumstances, and the law allows us to refuse your request.

Right of Access/Knowledge : You may have the right to request access to the personal information we hold about you, including information about how we use and share your information.
Right to deletion : You may have the right to request that we delete the personal data we hold.
Right to rectification : You may have the right to request that we correct the personal data we hold if it is incorrect.
Right to portability : You may, under certain circumstances and with certain exceptions, have the right to obtain a copy of the personal data we hold about you and to request that we transfer it to a third party.
Right to Opt Out of Selling, Sharing or Targeted Advertising : You may have the right to instruct us not to “sell” or “share” your personal data or to indicate that your personal data may not be used for purposes that are considered “targeted advertising”, as defined in applicable privacy laws. If you visit our website with the GPC signal enabled (depending on your location), we will automatically interpret this as a request to refuse the "sale" or "sharing" of data for the device and browser you use to visit the website .
Limit processing : You may have the right to request that we no longer process your personal data or to limit our processing of it.
Withdraw consent : In cases where we rely on consent to be able to process your personal data, you may have the right to withdraw your consent.
Appeal : If we deny your request, you may have the right to appeal our decision. You can do this by replying to our rejection notice.
Manage communication preferences : We may send you promotional e-mails, and you may choose to no longer receive such e-mails by using the unsubscribe feature included in all of our communications to you. If you choose to no longer receive such e-mail, we may still send you messages that do not contain advertising, such as information about your account or your orders.

You can exercise these rights where indicated on our website or by contacting us via the contact details below.

Your status with us is not affected by your exercising your rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a well-founded response to your request. Under applicable law, you may appoint a representative who can make requests on your behalf to exercise your rights. Before we accept such a request from a representative, that representative must provide evidence that you have authorized them to act on your behalf, and you may also be required to personally verify your identity with us. We will respond to your request within the time specified by applicable law.

Complaint

If you have a complaint about how we process your personal data, please contact us using the contact details below. If you are not satisfied with how we handled your complaint, you may, depending on where you live, have the right to appeal our decision by contacting us using the contact details below. You can also choose to send your complaint to the Swedish Privacy Agency (IMY). Within the EEA, you can find a list of responsible data protection supervisory authorities here .

International users

Please note that we may transfer, store and process your personal data outside the country where you live. Your personal data is also processed by staff and external service providers (third parties) and partners in these countries.

If we transfer your personal data out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent agreements from the relevant competent authority in the UK (as applicable) unless the data transfer is to a country deemed to ensure an adequate level of protection.

Contact

If you have questions about our privacy practices or this privacy policy, or if you want to exercise any of your rights, call or email us at info@hedmansports.com, alternatively you can contact us at Norra Ersmarksgatan 47, 1003, Umeå, 903 44, SE.

In terms of applicable data protection legislation, and unless otherwise expressly stated, we are the data controller of your personal data.

Services such as technology lessons are booked through the website, and payment can be made separately. As a customer, you can choose to pay on the spot via Swish or in advance via the website. When booking and purchasing, it is your responsibility as a customer to enter correct contact details. To book or buy products, you must be at least 18 years old, or have a guardian's consent. Be careful to check that the booking details and purchase match your wishes before approval.

The online shop is available 24 hours a day, except during times of maintenance. When you complete a purchase and click "Finish Purchase" you are bound to your order. When the purchase is completed, a confirmation is displayed on the screen, and an e-mail is sent as a receipt. This confirmation is an automatic receipt of your purchase and does not mean that the order has been approved.

We reserve the right to refuse your purchase after the automatic confirmation has been sent. Once your purchase has been approved, we will send you an order confirmation via e-mail, and only then will a binding agreement be established between you and Hedman Sports.

If you happen to enter incorrect information when ordering, please contact us as soon as possible and we will help you correct the information. However, be sure to always review your order carefully before completing it.

Hedman Sports accepts the following payment methods:

American Express
Apple Pay
Google Pay
Klarna - Pay now / Pay later / Slice it
Maestro
MasterCard
Paypal
Show
Swish (not available via the website)

We also offer payment against invoice. Payment is then made to bank giro number: 5457-0049. Swish number: 0762190403.

Card verification number (CVV/CVC):

To prevent fraud, you will be asked to enter the CVV/CVC number when paying by card. For Visa, Mastercard and Maestro this is a three-digit number on the back of the card, and for American Express it is a four-digit number on the front.

Payment processing:

The amount is deducted from your card in connection with the order being completed. For Klarna payments, the conditions you have chosen (Pay now, later or partial payment) apply.

Subscription payments:

Some services and products are offered with subscription options. The subscriptions are managed via Subify and the following payment methods are accepted:

Credit cards (Visa, Mastercard, American Express, Maestro, Union Pay)
Apple Pay
Google Pay
Subscription payments cannot be made with Paypal or Klarna.

Subscriptions involve a recurring charge with a specified frequency. Unless otherwise stated, the following applies:

Cancellation of subscription can take place at any time if there is no binding period. The cancellation takes effect from the next billing period.
Binding time and frequency of payments are clearly displayed at the time of ordering. You are bound to the payments until the subscription ends.

If you have chosen a subscription option with a commitment period, you cannot terminate or pause the subscription until the commitment period has expired. Upon termination, the subscription continues at the same discounted price until terminated.

One-off payments

If you prefer, you can pay the full amount for your service at once. This option is available with all payment methods, including Paypal and Klarna with its partial payment option.

Important information

Only the payment methods listed above are accepted. Attempts to pay using other methods may result in lost payments or other problems, for which Hedman Sports is not responsible.

The gift cards sold via the website are digital. When purchasing, a code is sent via e-mail, which is used for payment by entering it at checkout. The gift card is valid for the purchase of all goods and services offered by Hedman Sports and is valid for two years from the date of issue. Please note that the gift card cannot be exchanged for cash.

In the case of campaigns, discount codes or other special offers, the favorable price or conditions apply during the specified time period or until stock runs out. As a rule, offers cannot be combined with other discounts. To use a discount code, enter it at checkout when paying. Discount codes that are personal may not be shared or misused. If a discount code is used improperly, Hedman Sports reserves the right to cancel the purchase and take the necessary measures.

Your booking becomes binding when Hedman Sports has approved your booking and sent a booking confirmation via e-mail. If you have not received a confirmation, please check your spam folder. If confirmation is not received, it is recommended that you contact us immediately to ensure that your booking has been correctly registered.

Prices for our services are not always displayed during the actual booking process. It is therefore the customer's responsibility to check the current prices on the website before making a booking. Prices for all services are clearly stated on the respective product page.

A cancellation is considered valid only when a cancellation confirmation has been received by e-mail or telephone. For cancellations that take place less than a week before the booked service, it is recommended to contact us by phone to ensure that the cancellation has been registered.

Hedman Sports complies with the Distance Contracts Act (2005:59), which gives you the right to cancel your purchase within 14 days of purchase, provided that the service or product has not been used or started during this period, or is subject to special conditions. For digital services, the right of withdrawal applies as long as the service has not been downloaded or started.

Please note that certain products and services may have exceptions to the right of withdrawal, according to our Special Terms and Conditions.

Certain goods and services offered by Hedman Sports are not covered by the usual 14-day right of withdrawal according to the Distance Contracts and Off-premises Contracts Act (2005:59). For these goods and services, instead, special conditions apply that may affect both your right of withdrawal and any refund.

For specific services and products, including but not limited to ski courses, technique lessons and online coaching, the right of withdrawal may be limited or eliminated depending on the nature of the service and when it has been started. It is therefore important that you read and understand the associated terms and conditions for each specific product or service before making a purchase.

More information about these exceptions and associated conditions can be found under the respective sections below.

Ski courses and ski school:

Cancellation policy:
‣ More than 14 days before course start: Full refund.
‣ 7-14 days before the start of the course: 50% of the amount is refunded in the form of a digital gift card.
‣ Less than 7 days before the start of the course: No refund.
Transfer of course place: In the event of an obstacle, the course place can be transferred to another person after consultation with us.
Canceled or lost course sessions: If the customer cancels a ski course or misses a course session, no compensation is given.
Set course:
‣ Hedman Sports can cancel a course if there are not enough participants. In such a case, the entire course fee will be refunded.
‣ If the course leader is ill or injured and the entire course has to be cancelled, the entire course fee will be refunded.
Canceled course sessions: If a single course session has to be canceled by Hedman Sports, the course session and the entire course will be moved forward one week. Alternatively, the customer can choose to receive the sum for the canceled course session in the form of a gift card. The sum is calculated by dividing the course fee by the number of course sessions. Example: If the course costs SEK 1495 and has 4 sessions, a gift card of SEK 374 is given (1495/4).

The gift card is digital and will be sent via e-mail after completion of the course. It can be used to purchase all goods and services offered by Hedman Sports and is valid for two years from the date of issue. Please note that the gift card cannot be redeemed for cash.

Technique lessons

Started lesson series apply to the same person or group.
The validity period for lesson series is 18 months.
In case of cancellation less than 24 hours before the start of the lesson, 50% of the price is charged.
In case of no cancellation, 100% of the cost will be charged.

Technique lessons
In case of illness or accident, technique lessons can be rebooked at no extra cost, if a medical certificate is sent in within 30 days.

Ski courses
Interrupted ski courses or missed course sessions due to illness or accident are not refunded.

Longer illness/injury
In case of long-term illness or injury that prevents the execution of the booked service, exceptions can be made from the usual cancellation conditions, on presentation of a medical certificate.

Online coaching
Weeks where training programs have been delivered are considered used, even if you get sick. The program can be paused in case of illness, and the lost weeks are added to the end of the period at no extra cost. Payments continue according to the regular plan.

To cancel your purchase, you must notify us before the cancellation period expires, that is, within 14 days from the time of purchase, unless the product or service is subject to special conditions. After the return has been received and approved, the amount will be refunded within 10 working days. The same payment method used for the purchase will be used for the refund. If this is not possible, we will contact you to agree on an alternative method. No fees are charged for the refund, provided that special conditions do not apply.

Contact us : Send an email to info@hedmansports.com , include your order number and specify what you want to return.
Processing the request : We will process your request within 2 working days.
Approved return : In the event of an approved return, the amount will be refunded within 10 working days via the same payment method used at the time of purchase.